Shipping policy
Order Changes and Cancellations:
Once your order has been processed, we are unable to make changes, including combining orders, adjusting order details, or modifying shipping information. Orders in transit cannot be adjusted by our team.
Once your order has been processed, we are unable to make changes, including combining orders, adjusting order details, or modifying shipping information. Orders in transit cannot be adjusted by our team.
Shipping Estimates and Tracking:
Shipping prices are based on USPS, UPS, and DHL estimates. All orders include tracking details and delivery confirmation, provided an email address is entered during checkout.
Shipping prices are based on USPS, UPS, and DHL estimates. All orders include tracking details and delivery confirmation, provided an email address is entered during checkout.
Order Processing:
We aim to process orders within 7 business days (Monday–Friday). Expedited shipping methods (Priority, 3-day, 2-day shipping) only apply to the transit time once the package is with the mail carrier and do not speed up the order processing/fulfillment time. Please note that we have no control over USPS transit times. Delivery routes and estimated arrival dates are subject to change due to weather, holidays, or other unforeseen circumstances. Any delays or route changes are the responsibility of USPS or UPS.
We aim to process orders within 7 business days (Monday–Friday). Expedited shipping methods (Priority, 3-day, 2-day shipping) only apply to the transit time once the package is with the mail carrier and do not speed up the order processing/fulfillment time. Please note that we have no control over USPS transit times. Delivery routes and estimated arrival dates are subject to change due to weather, holidays, or other unforeseen circumstances. Any delays or route changes are the responsibility of USPS or UPS.
Temperature-Sensitive Products:
Our products contain oils, butters, and waxes that may melt in high temperatures. Please consider this when ordering during warmer months and ensure your package is sent to an address where it can be collected promptly. During winter, liquid products may freeze, but the formula will remain the same after thawing and can still be used.
Our products contain oils, butters, and waxes that may melt in high temperatures. Please consider this when ordering during warmer months and ensure your package is sent to an address where it can be collected promptly. During winter, liquid products may freeze, but the formula will remain the same after thawing and can still be used.
Eco-Friendly Packaging:
We use environmentally friendly materials to ship all orders.
We use environmentally friendly materials to ship all orders.